Customer support: Financial & mental wellbeing

Coronavirus (COVID-19)
We're here to help
We understand this is an unusual and worrying time for everyone, but we’re here for you. If you need to get in touch with an account or service query, the best way for you to contact us at the moment is through our webchat facility, where our webchat team will do their best to help and signpost you. If you have an urgent account enquiry, you can call our Customer Care team, who are available to help 7 days a week on 01228 403141 (excluding bank holidays).

It’s understandable at this time, that lots of us will have real concerns around Coronavirus and the impact it’s having.

People will naturally be worried, worried about catching the virus, worried about family and friends and for most, specifically worried about the financial impact on themselves, their families and if applicable, their businesses - to the point they may be looking for some additional support.

For us, one of our main priorities is to support our customers facing financial difficulties, providing guidance and support in a practical and proactive way.

With that in mind, we’ve put together links to these useful resources. Links to signpost you to organisations you may find useful during this crisis if you need that extra support - whether you’re looking for financial wellbeing or mental health support.

From agencies where you can get free, independent money advice if you’re concerned about your financial situation, to more bespoke business support and specific mental health advice and help.

Download our financial & mental wellbeing guide

Dealing with financial difficulties during coronavirus: If you've taken a mortgage payment holiday, a payment freeze or had a temporary reduction in the cost of your overdraft to help you cope during the coronavirus (Covid-19) pandemic, find out what you can do to help yourself get back on track. Visit for additional help and support.

Find out more about the measures introduced to support you if you are experiencing a change in financial circumstances due to coronavirus (Covid-19). Visit

Useful links

Latest coronavirus information

It’s also important to get up to date and accurate, useful information and resources on the current state of coronavirus from trusted sources