Q. Why are you temporarily closing these branches?
The health and wellbeing of our customers and colleagues is of paramount importance and we have taken several measures to ensure our branches remain safe for everyone working in them or visiting. However, as a direct result of a large number of our colleagues having to self-isolate, as well as the ongoing impact of the lockdown, we currently have fewer people available to work in our branch network.
We have taken the decision to temporarily close three of our smaller branches and relocate our available colleagues to ensure that we can continue to maintain our services in nearby branches.
Q. Why didn’t I get any notice?
Although we are taking every precaution to avoid coronavirus, unfortunately the current situation has resulted in many of our colleagues having to self-isolate or work from home with little or no notice.
We appreciate the inconvenience these temporary closures may cause and we sincerely apologise for this. We endeavour to return to normal as soon as possible. You can check the current status of your local branch on our website, which is updated regularly.
Q. Will other branches be affected?
Hopefully not, but the unprecedented situation continues to evolve rapidly. We are prioritising our branch services with the aim of maintaining the best possible service in the circumstances. We hope to resume a normal, full branch network as soon as possible.
Q. What do I do now?
In line with government guidance, please only leave your home to visit a branch if it is essential. You can find your nearest branch here.
Alternatively, current account customers can manage their account(s) 24/7 online and via our app. If it isn’t possible to visit your alternative branch, please call your alternative branch for support.
Q. When will be branch be reopening? / How long will branches remain closed?
At this point we cannot confirm how long these measures will remain in place. Please do be assured these closures are temporary. We hope to have all branches open again as soon as possible. Our website contains up-to-date information on the opening times of all our branches.