Banking safely with The Cumberland

Coronavirus (COVID-19)

We’re incredibly proud and thankful for the dedication shown by our branch colleagues. Throughout the coronavirus pandemic, they have continued to provide exceptional service to our customers.

As we enter what we hope will be the final stage of the pandemic we remain steadfastly committed to keeping our colleagues and customers safe.

In line with government advice, please do not put yourself and others at unnecessary risk.

Please stay at home and only visit our branches if you absolutely have to.

Speak to our Customer Care team
Chat online or call our Customer Care team on 01228 403 141 for help and advice.
Find out how to manage your account
You can use our online services to help you manage your everyday banking needs without having to leave your home.

How we can help you

Updating your passbook – We can let you know about any transactions or interest you’ve earned over the phone.

Need a statement? – We’ll happily post you a statement. Give us a call, send us an email or drop a letter in and we’ll get back to you quickly.

Paying in cheques – Pop your name and account number on the back of the cheque and drop in the letterbox at your local branch and we’ll add it to your account.

Use an ATM – If you have a Cumberland debit card you can use any of our ATMs or any Link ATM to withdraw cash.

Sending money – Depending on your account type you may be able to transfer money over the phone. Please call us and we’ll be happy to help.

Cancelling direct debits, standing orders or internal transfers – Call your local branch or our Customer Care team to cancel a payment. If you’re registered for Internet Banking, you can cancel these payments online.

Third party withdrawals and Power of Attorney - If you’d like details on third party withdrawals or power of attorney’s and how the process works, call your local branch or our Customer Care team and we’ll be happy to help talk you through this.

If you’ve any other specific account or transactions queries, please get in touch via webchat, phone your local branch or give our Customer Care team a call on 01228 403 141.

Thank you for your patience and support #BrighterTogether

Latest news and service updates
View our latest coronavirus news and service updates including branch opening times and availability.
Support for business customers
Our dedicated commercial team are working with our customers throughout this crisis to provide whatever support we can.
Fraud protection advice
Follow our fraud protection advice to help keep your money safe and find out what scams to look out for at this time of year.