Coronavirus (COVID-19)

Last updated Tuesday 6 April
Important information
So that we can continue to assist those who need our help the most, please only call us if it’s urgent. View our help and support pages to find answers to your questions and remember you can use our Mobile app and Internet Banking for your everyday banking needs. Thanks for your patience and understanding.

Banking safely with The Cumberland

We’re incredibly proud and thankful for the dedication shown by our branch colleagues. Throughout the coronavirus pandemic, they have continued to provide exceptional service to our customers.

As we enter what we hope will be the final stage of the pandemic we remain steadfastly committed to keeping our colleagues and customers safe.

In line with government advice, please do not put yourself and others at unnecessary risk.

Please stay at home and only visit our branches if you absolutely have to.

Social distancing

If you do need to visit, please respect the 2 metre distancing requirements in place. Please note, in busy periods this may mean we need to limit the number of customers that enter the branch.

Wearing a face covering in shops and businesses is mandatory. Please remember to wear your face covering before entering any of our branches.

Managing your account

You can use our online services to help you manage your everyday banking needs without having to leave your home.

Support for businesses

Our dedicated commercial team are working with our customers throughout this crisis to provide whatever support we can. We have also gathered together some useful resources and information to help you navigate through this unprecedented time.