Customer Stories

Here are just a few of the stories from our business mortgage and banking customers
Brownber Hall, Yorkshire Dales Image
Brownber Hall, Yorkshire Dales
First-time guesthouse owners
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Peter and Amanda left London behind to pursue a lifestyle better suited to their love of the great outdoors. Find out how the couple put their stamp on the characterful Brownber Hall, and how they overcame some initial difficulties to build a thriving business.
A Corner of Eden, Cumbria Image
A Corner of Eden, Cumbria
From dilapidated farmhouse to holiday let luxury
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When Richard and Debbie Greaves first set eyes on the run-down tenant farm near Ravenstonedale they did not see the ramshackle buildings that had led so many others to dismiss the property, but instead saw the potential to create a beautiful base for holidays between the Yorkshire Dales and Lake District.
Laverock Law, Northumberland Image
Laverock Law, Northumberland
Building a sustainable holiday destination
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Dave and Harvest's environmentally-friendly group of holiday cottages have been named the most sustainable in the country. They tell us about their passion for the local area, making a positive impact, and how the whole family plays their part.
Glaramara House, Lake District Image
Glaramara House, Lake District
Becoming your own boss
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After a successful career in manufacturing, David Oglethorpe made the move into the hospitality industry, transforming Glaramara House, and becoming his own boss in the process. Read about his journey, the importance of perseverance, and his advice to others.
Kilcamb Lodge, Scottish Highlands Image
Kilcamb Lodge, Scottish Highlands
David and Sally's 23 year journey in the hospitality sector
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David and Sally bought their first B&B in 1996. To maximise occupancy, they moved into a caravan during the busy summer months. Fast forward to 2019, and they now own a multi award-winning luxury hotel. We hear about their journey from caravan to Kilcamb!
Bruce and Luke's, Carlisle Image
Bruce and Luke's, Carlisle
How they grew their coffee and doughnut empire
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Carlisle based entrepreneurs Bruce and Luke give us insight into what it's like to launch a business in a recession, the importance of constant evaluation and evolution, and the role of social media in their business growth.

What's your story?

  • I want to buy my first holiday let or B&B

    Want to invest in your first holiday let? Check out our help and advice page for first-time holiday let landlords. Find answers to FAQs, download our hospitality business guide, and find out how we can help you.

    Thinking of purchasing a guesthouse or B&B? Take a look at our hospitality business guide. It includes advice from our trusted partners – all experts in the hospitality industry – and covers a range of topics from business planning, to getting guests through the door.

  • I want to become my own boss

    If you’re starting a new business, managing your accounts can sometimes be a daunting task. To make the start-up life a little simpler for you, our business current account integrates with Xero accounting software, which many businesses use and which your accountant will be able to tell you more about.

    It saves you time keeping lots of paper records and reconciling your accounts, so you can concentrate on building your business and winning new customers. What’s more, our business current account provides free banking for the first 12 months. Learn more.

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