How our Securecard service helps to make your money safe and secure
You can inform us of the destination(s) and dates of your trip abroad:
Your card cannot be used to withdraw money from a cash machine or as a debit card in shops, restaurants etc. You should contact us as soon as you can using any of the methods explained previously and we will allow your card to be used abroad. Although we recommend using internet or mobile banking to do this, please be careful where and how you access the internet.
We strongly advise you to ensure that you have a contingency fund of cash in an appropriate currency when you travel abroad.
It is always possible that you could lose or damage your card when abroad and having a supply of cash will help overcome any difficulties you will face.
Yes, if you intend to use your Cumberland Visa debit card while you are outside the UK.
You can extend the dates you already have set by up to 21 days from the date you are extending them.
You should call us on 00 44 1228 403141. Please bear in mind the opening hours of our Customer Service Team.
We believe it is. The protection you will receive against fraud far outweighs the hassle involved in informing us of your travel plans.
No. You can only advise us of one trip (i.e. date range) and location at a time.
You can select which account, or accounts, you want to use abroad. You do not need to free up all of your accounts and cards, and we recommend that you only do so on those you intend to use.
To ensure that you are less likely to forget, we recommend that you tell us as soon as you arrange your travel plans. You can advise us of your travel plans up to a maximum of one year in advance.
No, SecureCard protects your card. Your partner needs to set their travel dates separately.
If you cancel your travel plans, depart on a different date or return on a different date, we recommend that you change your SecureCard travel dates accordingly.
Yes. SecureCard protection only prevents transactions in foreign countries which are at cash machines and in retail outlets.
If you are definitely not going to use your card, then no. However, if there is a chance you will need to use your card during your trip we suggest you inform us.
Note: The Channel Islands, Isle of Wight and Isle of Man are part of the UK and not classed as abroad.
Your eligible deposits with Cumberland Building Society are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered.