My bank is closing my local branch, what should I do?
What do I need to know about bank closures?
High street banks and building societies have closed their branches in many places within our operating area.
Because of this, we are the last branch remaining in the following 7 places: Ambleside, Appleby, Aspatria, Brampton, Cleator Moor, Dalston and Egremont
According to industry experts, 65% of the population will use mobile banking to manage their current accounts in 5 years.
As well as branches, The Cumberland has online banking, a mobile app, and a customer service team available 7 days a week. You can also find us on social media.
Many of the branch closures have been linked to a decrease in the amount of customers who use them.
As these numbers decrease, more customers are now using mobile and online banking. Customers' banking habits are changing, and branches are needed by fewer and fewer customers.
Looking to move your accounts?
FAQs
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How do I switch my current account?
To find out more, visit our switching page.
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I run a business and my branch is closing, what can I do?
You'll still be able to use online banking to conduct your business transactions, but a few key features won't be available to you anymore which you'll probably need such as paying in cash/cheques or ordering change for your business. If you require these features for your business, it might be worth looking at a different current account.
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How do I apply for a current account?
You can apply for our Cumberland Plus current account by either completing an online application, visiting one of our branches or you can arrange an appointment online for your local branch.
If you choose to apply online with us, near the end of the application you'll be asked for your existing current account details.
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Do I need to tell my pension/employer that I'm changing banks?
If you use our Current Account Switching Service we'll take care of telling your pension provider/current employer your new current account details and make sure these are paid into your new account, so that you won't need to do anything.
We will arrange for payments accidentally made to your old account to be automatically redirected to your new account. We will also contact the sender and give them your new account details.
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Have The Cumberland closed any branches?
We regularly review our figures and statistics about branch usage and whether the future of a branch is viable.
Many banks and building societies have closed their branches in many of our operating area's towns. Because of this, we are the last branch remaining in the following 7 places: Ambleside, Appleby, Aspatria, Brampton, Cleator Moor, Dalston and Egremont
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What can I do on online banking?
The majority of banks and building societies online banking facilities allow you to make and receive payments, set up regular payments as well as accurate balance updates amongst other things.
Many customers who live within rural areas or small villages may not have access to high speed internet, and rely on going into their local branch to conduct their banking.
If you need to pay cash into your account, you'd still need to go into your local branch to do this.
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What do your current accounts offer for online and mobile banking?
Our online and mobile banking offer all of the features you'd expect from a high street bank, to see more of these features visit managing your current account.
Our current accounts include the use of Pay2Mobile, which allows you to send up to £500 per day using your mobile number to any of your phone's contacts who are also registered for the service. This feature can be really useful if you aren't near a cash machine and you need to transfer money to a family member or friend.
Business banking
Many businesses value having a local branch to pay money in, conduct transactions, and speak face-to-face to staff. If you value this as well as having the digital options you need, you can switch your business banking and savings to The Cumberland.
Current Account Switch Guarantee
We have designed the Current Account Switch Service to let you switch your current account from one bank or building society to another in a simple, reliable and stress-free way. It will only take seven working days. As your new current-account provider we offer the following guarantee.
- The service is free to use and you can choose and agree your switch date with us.
- We will take care of moving all your payments going out (for example, your Direct Debits and standing orders) and those coming in (for example, your salary).
- If you have money in your old account, we will transfer it to your new account on your switch date.
- We will arrange for payments accidentally made to your old account to be automatically redirected to your new account. We will also contact the sender and give them your new account details.
- If there are any issues in making the switch, we will contact you before your switch date.
- If anything goes wrong with the switch, as soon as we are told, we will refund any interest (paid or lost) and charges made on either your old or new current accounts as a result of this failure.
