Cumberland Building Society (“We” or “Us”) are a building society based at Cumberland House, Castle Street, Carlisle, Cumbria CA3 8RX.  This statement describes Our policy and practices with regard to processing of Personal Information on our website, with URL www.cumberland.co.uk (“the Site”). Our principal activities are:


Our privacy policy covers Us and the Site.


“Personal Information” means information that relates to a living individual who can be identified from that information or from that information and other information that is held by or is likely to be held by Us.


It is Our policy to take all necessary steps to ensure that Personal Information held by Us is processed fairly and lawfully. We will take all necessary steps to implement this policy. All Our employees and data processors who have access to Personal Information are obliged to respect the confidentiality of Your Personal Information.


It is Our policy to ensure that all relevant statutory requirements are complied with, including the eight Data Protection Principles contained in the Data Protection Act 1998 (“the Act”) and to monitor Our internal procedures periodically to ensure compliance.


You can access the Site and browse the Site without disclosing Personal Information. However, in order to provide the services offered by the Site (“the Services”), We need to hold certain Personal Information. Except to the extent that We are required or permitted by law, any Personal Information which We collect will be used solely for the purpose of providing the Services, and We will not hold it for any longer than is necessary for this purpose.


We do not knowingly collect Personal Information from children.


When You view the Site, We may store some information on Your computer. This will be in the form of a cookie file (referred to here as “Cookie[s]”), which will enable Us to measure the use of the pages and features on the Site and to tailor the Site to match your interests and preferences. The Cookie is used to store the IP address of Your machine and will not contain any data personal to You. All “Cookies” are removed from the Site and from Your computer when You log out of the Site and are not stored in any way after that time. Your Browser may allow You to erase the “Cookie”, block all “Cookies” or receive a warning before a “Cookie" is stored. Please refer to Your browser instructions. In some instances unless the “Cookies” are accepted, You will not be able to access parts of the Site.


If You put Personal Information on publicly available parts of the Site, this will be accessible to persons in countries outside the European Economic Area, which may not have data protection laws as comprehensive as those that exist in the EEA.


We disclose Personal Information about Site visitors to other companies in the Cumberland group for the following purposes:

We will not disclose Your Personal Information without first obtaining Your consent.


We will monitor on an ongoing basis compliance with the provisions of the Act by third party processors of Personal Information held by Us.


We may from time to time use Your Personal Information to send You information by telephone, e-mail, SMS and post about our group, our special offers and other information that You may find useful. If You do not wish to receive this information please contact Us using one of the following free methods:


The Site may contain links to other internet sites that are not owned by Us. We are not responsible for the content of such sites or for the privacy policy of such sites or for Personal Information which such sites may collect or place on Your computer.


You can find out what Personal Information we hold about You by writing to us at: Data Protection Officer, Cumberland Building Society, Cumberland House, Castle Street, Carlisle, Cumbria CA3 8RX. Your request must be accompanied by a cheque for £10.00. Should we be prevented from disclosing Your Personal Information We will give reasons for any such refusal.


If any of the Personal Information that We hold about You is incorrect or needs updating, or if You want Us to delete any Personal Information, please contact us at: Data Protection Officer, Cumberland Building Society, Cumberland House, Castle Street, Carlisle, Cumbria CA3 8RX. We may request that You provide further information and identification to enable Us to comply with this request.

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