Are you an existing policy holder who needs to make a claim?

Should you have a home emergency, or need to make a claim under your policy, please call Aviva on 0800 092 3784.

From the moment you call, Aviva's experienced claim staff will start to resolve your claim and keep you updated on the progress being made so you always know what is happening.

Need Legal or tax advice?

'Your House Insurance' also entitles you to use the alternative Club Assistance number for round-the clock expert help with legal and tax issues.

Legal issues?

Club Assistance gives you access to a free helpline for personal legal advice. This could include disputes over faulty products you’ve bought, property rights, noisy neighbours, or your employment contract.

Tax advice

Who do you ask for advice on tax relief and allowances, or how to plan for inheritance tax, without it costing you a fortune? The Club Assistance line can help you with these and many other personal tax matters.

The tax and legal helpline on 0800 051 1701 is available 24 hours a day, 365 days a year.

The advice available from the tax and legal helpline is limited to the law and practice of Great Britain, Northern Ireland, the Channel Islands and the Isle of Man.

Policy up for renewal?

We hope the last 12 months have been problem free, but if you have needed to claim on your policy we also hope we have provided you with a first class, professional service which met your expectations.

As your policy is now up for renewal, before or once you have received your renewal documents and want to be 100% sure you have got the right level of cover for your property, please do not hesitate to call us on 0845 601 8396.

One of our experienced advisors will be happy to discuss your policy with you.

Thank you for being a valued customer over the last 12 months; we hope that we can continue to take care of you and your home for a long time to come.

Authorised and regulated by the Financial Services Authority. We arrange life assurance, pensions and investments only with Aviva Life Services UK Limited and Aviva Insurance UK Limited, which is authorised and regulated by the Financial Services Authority.