Find out what we do to protect you and your money online.
Online & mobile security
Our security promise
What can I do in Internet Banking?
See all your Cumberland accounts in one place
Make payments and transfers
Manage your direct debits
View and download your statements
Send and receive secure messages with Customer Services
Register your Visa debit card for use abroad
Apply online for a range of savings accounts
Safe, secure banking
Frequently asked questions
Download our form
If you're an existing Cumberland current account customer who would like to register for Internet Banking, please download our registration form which you can return to us via email or post. You’ll need to make sure this is signed, so if you’re emailing your form back to us, you’ll need to send us a scan or photograph of the completed form.
Please email completed forms to onlineapplications@cumberland.co.uk or return by post to Cumberland House, Cooper Way, Parkhouse, Carlisle, CA3 0JF.
Chat online
You can use our webchat facility to chat online to our Customer Care team or call 01228 403 141 for help registering for Internet Banking.
Visit branch
You can also visit your local branch for help with completing your registration form.
Forgotten User Name
You can find your original User Name (also referred to as your Customer Number) in the welcome email or letter which was sent to you when you opened your current account or registered for Internet Banking.
Initially, we provide you with and 6-7 digit username but this is something you have the option to change when you log in. If you have since changed it, please call our Customer Care team on 01228 403 141.
Forgotten Access Code
Your Access Code is a case sensitive password you set up when you first log onto Internet Banking. If you have forgotten your Access Code you can:
- Complete our online form
- call our Customer Care team on 01228 403 141
Access Suspended
If your access to Internet Banking has been suspended, please call our Customer Care team on 01228 403 141.
You can change your Internet Banking User Name to something easier to remember. Simply log on to Internet Banking and select 'Other Services > Change User Name' from the main menu.
Unlike your Access Code, this can be any variation or letters and/or numbers, providing it’s between 8 and 30 characters long.
SecureCall is a fraud prevention feature of Internet Banking which is designed to help protect you and your money from online fraud.
When you log on, add a new payee or make changes to your account, you will receive an automated call to verify your identity. The call will confirm the action and provide you with a One-Time Passcode which you have to enter online in order to continue.
A One-Time Passcode (or OTP for short), is a unique number we send by text message or automated voice message (SecureCall) to verify your identity.
You'll need an OTP to log on to Internet Banking, add a new payee or make changes to your account. You may also require one to pay for something online, through Verified by Visa, or when you first register for our Mobile Banking app.