As a mutual organisation, the Cumberland is owned by and run for the benefit of our members...

we are not a public limited company (plc) owned by shareholders, who may have no other connection with the company

by simply opening a savings account or by taking out a mortgage with us you become a member of our Society – and not just a customer to us

We aim to be the natural choice for financial services for people who live in the communities we serve. To help us to achieve this we put members’ interests first in everything we do, from providing a wide range of great products to improving service and value

The benefits of being a member include:

...receiving great value

by having no shareholders to satisfy, you get great
value products and services. For example, in 2006
we were awarded the prestigious 'What Mortgage'
Regional Lender of the Year award for providing
the best value over a ten year period...
...and, unlike most other lenders, we delayed increasing our standard residential mortgage rate by two months following each of the Bank of England rate changes in 2006/07. These delays saved members over £850,000...
...and following the decrease in the Bank of England rate announced in December 2007, we announced that we would be reducing our variable mortgage rates by 0.25%, but pledged not to pass the reduction on to our savers until 1 April 2008. Most banks and building societies typically reduce their variable savings rates in line with any reduction in the base rate.

...receiving better service

by making you our priority, our customer service will focus on your needs. If we get it wrong, we will do everything we can to put it right. Our extensive branch network and customer service team make it easy for you to contact us at your convenience